Refund Policy
Refund Policy for Non-Activated Projects
If you have made a deposit purchase for a project that has not yet been activated, and communicate in writing your wish to cancel the project within 5 business days of the purchase date, Spark Creative will refund the total amount paid.
If you have made a deposit purchase for a project that has not yet been activated, and communicate in writing your wish to cancel the project after 5 business days of the purchase date, Spark Creative offers the following options:
- Cancel the project and apply 100% of the purchased value to a new project(s)
- Cancel the project and receive a 50% discount of the amount paid with the remainder forfeit
Refund Policy for Activated Projects
If you have made a deposit purchase for a project that has been activated, you may cancel it at any time and are not obligated to make any further payment. If you cancel the project you will forfeit all work product and will not receive a refund of any portion of the deposit.
Definition
An activated project is any project where the project has left the Prep stage and/or the Project Activated email has been sent, and/or work has commenced on the project.
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