Refund Policy

Refund Policy for Non-Activated Projects

If you have made a deposit purchase for a project that has not yet been activated, and communicate in writing your wish to cancel the project within 5 business days of the purchase date, Spark Creative will refund the total amount paid.

If you have made a deposit purchase for a project that has not yet been activated, and communicate in writing your wish to cancel the project after 5 business days of the purchase date, Spark Creative offers the following options:

  1. Cancel the project and apply 100% of the purchased value to a new project(s) 
  2. Cancel the project and receive a 50% discount of the amount paid with the remainder forfeit 

Refund Policy for Activated Projects

If you have made a deposit purchase for a project that has been activated, you may cancel it at any time and are not obligated to make any further payment. If you cancel the project you will forfeit all work product and will not receive a refund of any portion of the deposit.

Definition

Activated Project  ac·​ti·​vated proj·​ect
An activated project is any project where the project has left the Prep stage and/or the Project Activated email has been sent, and/or work has commenced on the project.

Let’s Chat

Do you have questions about our services or want to discuss the details of your project with one of our design consultants? We would love to hear from you.

Save & Share Cart
Your Shopping Cart will be saved and you'll be given a link. You, or anyone with the link, can use it to retrieve your Cart at any time.
Back Save & Share Cart
Your Shopping Cart will be saved with Product pictures and information, and Cart Totals. Then send it to yourself, or a friend, with a link to retrieve it at any time.
Your cart email sent successfully :)

0
spark-logo Recent Orders
Tyrome November 24
Purchased: Label Design
x
spark-logo Recent Orders
Alvin November 23
Purchased: Additional Logo Deliverables Set
x
spark-logo Recent Orders
Natasza November 23
Purchased: Postcard Design
x